1-Year / 14-Day Return Policy
WE HAVE A 100% SATISFACTION POLICY
BACKED UP WITH AN INDUSTRY LEADING
1 YEAR MONEY BACK RETURN GUARANTEE FOR UNOPENED PACKAGES &
14-DAY DEFECT MONEY BACK RETURN GUARANTEE
We know that sometimes, for whatever reason, things happen... And even though there is nothing wrong with the item you purchased, you've decided you do not want it. If you change your mind about the item, we are happy to refund, less postage costs, all toys returned in original unopened packaging within 1-YEAR (excluding sale items). And if the product is faulty, all such toys may be returned in their original packaging within 14-Days (excluding sale items)
When do items need to be returned by?
- For the 1-Year change of mind, you can return your item with in 1-Year of the date of purchase. Contact us regarding your intention to return the product by writing us at firstname.lastname@example.org. Once your email is received and approved, we'll contact you asking you to please return the item.
- For genuine product issues, faults etc., the toys need to be returned within the statutory 14 days of date of delivery.
We believe that you should be entitled to a full refund, if:
- The goods are faulty
- The item is wrongly described
- The goods are vastly different from the sample shown to you on the website.
How do you Return the toys?
Please make sure you contact us if there is an issue with the actual product. We will require a photo or two as evidence - that's fair. Contacting us also gives us a heads up that so that we know the product is on the way back, and to make sure the warehouse staff are aware of it.
Shipping for returns?
We do require the customers pay for return shipping. Please include a note with the original order number with the toy. Then please send any returned items to the address below. We would recommend a trackable means of shipment for your protection. Once your email is received and approved, we'll contact you asking you to please return the item.
Where do items need to be returned?
Please return all or any items to:
HoneyBee Baby Company, LLC
12600 Hill Country Blvd
Ste R-130 PMB 3013
Bee Cave, TX 78738